Terms of Use

These Terms and Conditions set out the rules that apply to your use of Machance. They explain the relationship between us and our users, how accounts should be managed, and the basic rules for play, deposits and withdrawals. We ask that you read them carefully before registering or placing any wagers; by using our services you agree to comply with these terms.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we explicitly agree otherwise. Do not share your password or let others access your account. We may ask you to verify your identity, address or payment method at any time and you must provide requested documents promptly to continue account activity or to withdraw funds.

Account suspension and closure

We reserve the right to suspend or close accounts where we suspect fraud, money laundering, abuse of promotions, breach of these terms or any unlawful activity. Where an account is closed, we will handle any remaining balance in accordance with these terms and applicable checks.

Eligibility requirements

To register you must be at least 18 years old and meet any local legal requirements to gamble. We may restrict access from certain countries. You confirm that you are the legal owner of any payment method used and that you are legally permitted to use our services.

Acceptable platform use

You must use the platform for lawful personal gaming only. Prohibited behaviour includes collusion, use of bots or third-party cheating tools, tampering with software, or attempting unauthorised access to our systems. Any misuse may lead to account restrictions, forfeiture of funds and reporting to relevant authorities where appropriate.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be available when you opt in. Wagering requirements, game restrictions, maximum bet limits and expiry times may apply. We do not guarantee the availability of any offer; offers may be withdrawn or amended at our discretion. Always review the promotion terms in your account before participation.

Deposits and withdrawals

Deposit methods and withdrawal options are shown in your cashier. We may set minimum and maximum limits, and apply verification checks before processing withdrawals. Processing times vary by payment method. Where necessary we will ask you to complete Know Your Customer (KYC) checks; withdrawals may be delayed until these checks are satisfied. Any fees charged by payment providers are outside our control.

Dispute resolution

If you have a complaint please contact our support team at [email protected]. We will investigate and aim to resolve disputes promptly and fairly. If you remain dissatisfied you may escalate the matter using any dispute channels provided in your account documentation.

Updates to terms and conditions

We may update these terms to reflect changes in the service, law or operational requirements. We will notify registered users of material changes via the contact details on file or through messages in the account. Continued use after notification constitutes acceptance of the updated terms.