Data Privacy Policy
At Machance we take your privacy seriously. This page explains what personal information we collect, how we use it, and the steps we take to keep your data secure. It applies to users registering an account, playing games, or otherwise using our services in the United Kingdom.
Types of data we collect
We collect several categories of information to operate your account and provide our services safely and legally.
Personal data
This includes name, date of birth, email address, phone number, postal address, and documents used to confirm identity. We collect these details when you register, verify your account, or contact customer support.
Technical data
We gather device and connection information such as IP address, browser type, operating system, device identifiers, and standard diagnostic data. This helps us deliver the site correctly and detect fraud or unauthorised access.
Transactional and activity data
We record deposits, withdrawals, payment method details, bet and game history, account balances, and other activity on your account. This data is necessary for payments, dispute handling, and responsible gambling measures.
How we use your information
We use your information to create and manage your account, process payments, provide customer support, comply with our legal obligations, and maintain a safe environment. We may also use anonymised data for internal reporting and service improvement. We do not use personal data for marketing without your consent.
Data protection practices
We implement industry-standard security measures to protect your information, including encryption of sensitive data in transit and at rest, access controls, and regular security reviews. Access to personal data is restricted to authorised staff and third parties who need the information to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse site usage, and detect fraud. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality.
User rights
If you are a UK resident you have rights to access the personal information we hold about you, request correction of inaccurate data, and ask for deletion where permitted by law. You may also object to or restrict certain processing activities and request portability of your data.
Access, correction and deletion
To access, correct, or request deletion of your data, contact our privacy team. We will respond in line with applicable law and may ask for information to verify your identity before fulfilling requests. In some cases we may retain limited information where required for legal or regulatory reasons.
Sharing information with third parties
We share data with payment processors, identity verification providers, responsible gambling services, analytics vendors, and legal or regulatory authorities when required. Third parties are only provided the information necessary to perform their functions and are bound by confidentiality obligations.
Privacy policy updates
We may update this policy from time to time. Significant changes will be communicated via the site or email. We encourage you to review this page periodically to stay informed about how we handle your data.
If you have questions about this policy or wish to exercise your rights, please contact [email protected].