Contact Our Support Specialists
Need help? The Machance support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach us via live chat for immediate help, or send an email for account enquiries and affiliate requests. For urgent matters use the phone line during working hours. We aim to respond promptly and will guide you through verification, withdrawals and any site-related queries, quickly and efficiently.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical response within one hour) |
| General enquiries | [email protected] (for account and payments; KYC and billing enquiries) |
| Affiliate enquiries | [email protected] (partner team; commission and marketing enquiries) |
| Phone | +44 20 7383 4920 (Mon-Fri, 09:00-18:00; call for urgent account issues) |
| Working hours | Live chat 24/7; Email replies Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or situations requiring documents. Please send messages to [email protected] and include a clear subject line, your full name and up-to-date contact details to avoid delays. We aim to reply promptly, but incomplete information can slow verification and payment checks.
Contact Form
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day, while more complex issues - such as payment checks or KYC reviews - may take longer depending on their nature. If you need urgent help, use live chat for the fastest response; for account or document queries please allow extra time while we investigate.
Feedback
We value your feedback, suggestions and ideas to improve the website. Please tell us what you like, what could be better, or any features you’d like to see. All comments are reviewed carefully and used to improve the service and user experience. Your input helps us prioritise changes and make the site clearer, faster and more enjoyable for everyone.