Responsible Gambling at Machance Casino

At Machance we take responsible gambling seriously. We want every player to enjoy gaming in a safe, controlled way, so we provide clear tools and support to help you stay in control. If you ever feel your play is becoming a problem, we encourage you to act early and use the controls or ask for help.

Our player protection principles

We promote safer gambling by making tools and information available to everyone. We respect your privacy and treat requests for limits and exclusions promptly. Our approach is practical and player-focused: keep risks low, make controls easy to use, and signpost professional support when needed.

Activity-control tools

Players can manage their activity using a range of controls in their account area. These include:

Customisable deposit limits - daily, weekly and monthly settings.
Loss limits to cap how much you can lose in a set period.
Session timers and reality checks to remind you how long you have been playing.
Account breaks and temporary suspensions if you need time away.
Permanent self-exclusion for those who want to close their account longer term.

Deposit and loss limits

You can set or lower deposit and loss limits at any time from your account. Increasing limits may require a cooling-off period to prevent impulsive changes. We recommend setting a limit based on money you can afford to lose without affecting everyday commitments.

Time limits and account breaks

Using time limits and session reminders helps avoid extended play. You can set automatic session lengths and receive prompts when a session ends. If you need an immediate break, you can place your account on a temporary suspension and return when you feel ready.

Self-exclusion

If you decide to stop playing, self-exclusion is available and will restrict access to the account. We will also provide information on steps to take and how to get ongoing support. Requests for self-exclusion are handled sensitively and confidentially.

Recognising problem behaviour

Signs that gambling may be becoming harmful include:

Difficulty stopping once you start.
Borrowing money or using essentials to play.
Hiding activity from friends or family.
Neglecting work, study or family responsibilities.
Chasing losses to try to win back money.

Tips for staying in control

Set clear deposit and time limits before you start.
Only gamble with money you can afford to lose.
Take regular breaks and use session timers.
Never chase losses or treat gambling as a way to make money.
Talk to someone you trust if you notice worrying changes in your behaviour.

Professional help and support organisations

If you need further help, consider contacting recognised UK organisations such as GamCare, GambleAware or NHS services. These organisations offer confidential advice, helplines and treatment options. If you are in immediate danger or feel at risk, contact your local emergency services straight away.